Children Act 1989 complaints procedure
The statutory framework and accompanying guidance for representations and complaints about children’s social care services.
Resources
Frameworks that matter.
A concise guide to the principal legislation and guidance that informs our specialist work.
Key references
Statute, guidance and good administration.
The application of each framework depends on the facts and circumstances of the individual matter.
2009 adult social care complaints regulations
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
Care Act 2014
The wider legal and practice context for adult social care decision-making and complaint consideration.
Freedom of Information Act 2000
Access rights, exemptions, public-interest considerations and the importance of well-reasoned decisions.
UK GDPR and Data Protection Act 2018
Core obligations and information rights relevant to complaint handling, records and disclosure.
Principles of good administration
Fairness, transparency, timeliness, accountability and effective remedies as practical standards for public bodies.
This page provides general information, not legal advice. Specific instructions are considered on their own facts and applicable framework.