Services
Flexible expertise for individual cases, periods of additional capacity or wider reviews of complaints and governance arrangements.
Independent Stage 2 investigation and associated statutory complaint support, with clear analysis of evidence, findings and recommendations.
Investigation and review informed by the 2009 complaints regulations, the Care Act framework and principles of effective local resolution.
Independent examination of sensitive, multi-agency or high-profile complaints requiring robust process and balanced judgement.
Practical support with difficult requests, exemptions, public-interest reasoning, internal review and information-rights decision quality.
Independent review of reports, responses, procedures and complaint-handling arrangements to strengthen consistency and defensibility.
Turning complaint evidence into proportionate recommendations, themes and practical improvements that organisations can sustain.
A proportionate approach
Assignments can be commissioned individually or as part of a broader programme. Scope, deliverables, timescale and reporting arrangements are agreed at the outset.
TFT Reviews works with appropriate independence while maintaining clear communication with commissioning organisations and those participating in the process.